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Understanding Your Bill

So you're looking at your bill...but what are you seeing?

You're probably seeing a list of charges, which can be broken down into a few main components:

1. Water and Wastewater Charges reflect the amount of water you consume.

2. Fixed charges for water and sewer reflect the cost of delivering services to you, which includes our municipal franchise fee. The fixed charges allow us to build and maintain our infrastructure, provide solid waste services and ensure we are able to provide you with the best customer service experience.

3. Solid waste charges for garbage and recycling are uniform for all of our Grande Prairie customers.

  • Note: We provide billing services for the Town of Sexsmith and County of Grande Prairie residents, but do not collect this revenue as our own. 

What's the difference? 

If you compare this to another essential household expense, like groceries, you'll notice your grocery bill displays the cost of each item you purchased, GST, and any deposit fees that apply. That's it. What you don't see detailed on your grocery bill is what goes into calculating each item's shelf price: the cost of production, packaging, labels, distribution, wages and more.

Water and Wastewater charges are like your groceries, you pay for what you need. The fixed charges allow us to build and maintain our infrastructure, provide solid waste services and ensure we are able to provide you with the best customer service experience.

Setting and Changing Rates

Periodic rate increases are also required ensure we can continue to meet our core purpose of Helping Grow Healthy Communities through these essential services and match increases in our everyday costs - such as utilities, maintenance and resources.