Builder, Developer, Mechanical Engineer, Engineering Consultant, Property Owner and any other authorized representative.

If you are applying for service for a commercial, industrial or residential (four units or more) property, you will be required to provide a Site Servicing Plan and Testing Plan.

A Site Servicing Plan outlines the location of all underground infrastructure including storm, wastewater and water services, and surface infrastructure including street frontage, sidewalks/curbs, driveways, utility poles and hydrants.

A Service Disconnection includes a temporary disconnection at the property line or a permanent disconnection at the main. When a municipality requires a demolition permit, Aquatera will sign the demolition permit once the disconnection has been completed. A Demolition Permit is an official municipal document, issued by the municipality, that authorizes the demolition of a structure. Demolition permits can be found at:

CITY OF GRANDE PRAIRIE DEMOLITION PERMIT
COUNTY OF GRANDE PRAIRIE DEMOLITION PERMIT
TOWN OF SEXSMITH DEMOLITION PERMIT
TOWN OF WEMBLEY DEMOLITION PERMIT

It typically takes up to three months from the initial application submission to receive water.

Check out our SERVICE CONNECTION INFOGRAPHIC.

If the meter is in stock, it takes between one to two weeks. Mid size meters (1”, 1 ½”, 2”) can take 10-12 weeks. Larger meters (3” and up) are currently backordered 8-10 months and need to be applied and paid for prior to Aquatera ordering as we do not hold stock of this size.

To set up an account please phone us at 780.538.0340, email us at MYACCOUNT@AQUATERA.CAor complete this application.

If applying for a water meter, a utility account will automatically be setup and activated upon completion of the meter install.

The cost of connecting to municipal water can vary from one property to another and depends on a number of factors including the property type, water and wastewater service size, meter size, whether this is a new development or redevelopment, and associated construction costs.

Payments will be made in two installments.

First payment: Within ten days of the site inspection, Aquatera will provide a quote that includes the installation of services to the property line and restoration of the site to its original condition.

Second payment: Upon completion of the service installation from the public portion to the building, the applicant is responsible for submitting the meter application. Upon receipt, Aquatera will provide an invoice for the Infrastructure Charge and Meter Fee. Upon payment, the meter installation will be scheduled. Payment is required prior to meter installation.

Payments can be made by cash, debit or cheques payable to:

Aquatera Utilities Inc.
11101 104 Avenue
Grande Prairie Alberta
T8V 8H6

Check out our SERVICE CONNECTION PROCEDURE to see when you can expect to make payments.

The Infrastructure Charge is a contribution by new development, or re-development if service size is increasing, towards the costs of providing major water and wastewater infrastructure needed to support community growth. Learn more about Infrastructure Charges HERE.

The County Cost Recovery Fee is a fee that helps the County recover the capital investment costs relating to water and/or wastewater infrastructure they have installed. For further inquires contact the County of Grande Prairie at 780.532.9722. 

No, fire suppression service does not impact Infrastructure Charge fees. Infrastructure Charge fees are based on the size of domestic water service from the fire tree to the building.

The public side refers to the portion of the infrastructure maintained by Aquatera, up to the property line. On the public side, Aquatera is responsible for repairs and maintenance.

The private side covers everything on your property, including pipes, connections, and equipment beyond the property line. On the private side, the owner is responsible for repairs and maintenance.

Check out our infographics to see what this looks like for residential and commercial customers.

Please email CONNECTIONS@AQUATERA.CA for a list of pre-qualified contractors that Aquatera works with.

Yes, you can hire any private contractor to complete construction on the private side. Aquatera is only responsible for construction on the public side.

Disconnection of the services at the property line (on the private property) ensures that Aquatera’s infrastructure is not accidentally damaged during the demolition process.