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Maintenance, Repairs and Locates Rates

Emergency Calls 

Our Distribution and Collection team - the guys in charge of making sure all of our underground infrastructure is in good working order - are on-call 24/7 just in case something unexpectant happens. 

At any time, day or night, we are available to ensure your water gets shut off in the case of a pipe burst or leak. 

Service Call Rates - Water turn off and turn on

  • During Business Hours - $85.00
  • After hours - $170.00

Other Maintenance and Repair Rates

  • Electronic location of utility services on private property - $225.00/hour (minimum 1 hour)
  • Video inspection of sewer services - $225.00/hour (minimum 1 hour)
  • Clearing a blocked sewer - $225.00/hour (minimum 1 hour)
  • Thawing a private sewer line - $225.00/hour (minimum 1 hour)

These services are provided during normal business hours only. Please contact us for more information. 

Call: 780.882.7800 (24 hours a day, 7 days a week)
Email: repair@aquatera.ca

Line Locates

  • Water/Wastewater line locates on private property - $225.00

Request a Line Locate 

Maintenance of Private Fire Hydrants

  • Annual Hydrant Service - $295.00/hydrant per year 
  • Hydrant Plus Services - $450.00/hydrant per year
  • Premium Hydrant Service - $795.00/hydrant per year

Each additional hydrant will be charged $85.00/year. 

Contact Teresa Souliere at tsouliere@aquatera.ca for more information about the Private Fire Hydrant program.