Emergency Calls 

Our Distribution and Collection team, the ones in charge of making sure all of our underground infrastructure is in good working order, are on-call 24/7 just in case something unexpected happens. 

At any time, day or night, we are available to ensure your water gets shut off in the case of a pipe burst or leak. In case of an emergency, please call 780.882.7800. Other requests can be emailed to repair@aquatera.ca.

Service Call

During Business Hours - $100.00
After Business Hours - $200.00

Water Supply Shut-off or Turn-on

During business hours - $100.00
After business hours - $200.00

Wastewater Service Video (CCTV)

During Business Hours - $235.00 (1 Hour Min.)
After Business Hours - $650.00 (2 Hour Min.)

Wastewater Service Blockage/Backup

During Business Hours - $235.00 (1 Hour Min.)
After Business Hours - $650.00 (2 Hour Min.)

Line Locate on Private Property

During Business Hours - $235.00 (1 Hour Min.)
After Business Hours - $650.00 (2 Hour Min.)

These rates apply to line locates on private property. Line locates on public property are free of charge. Request a Locate.

Maintenance of Private Fire Hydrants

Hydrant Flow Test - $900.00 (plus any additional costs incurred)
Hydrant Flow Test (Information Only) - $100.00 (plus any additional costs incurred)

Aquatera is also available for the maintenance of private hydrants. Learn more about our Private Fire Hydrant program.