Emergency: 780.882.7800

Maintenance, Repairs and Locates Rates

Emergency Calls 

Our Distribution and Collection team, the ones in charge of making sure all of our underground infrastructure is in good working order, are on-call 24/7 just in case something unexpected happens. 

At any time, day or night, we are available to ensure your water gets shut off in the case of a pipe burst or leak. In case of an emergency, please call 780.882.7800.

Water Supply Shut-off or Turn-on

During business hours - $85.00
After business hours - $170.00

Other Maintenance and Repair Rates (Business hours only, Minimum 1 hour)

  • Electronic location of utility services on private property - $225.00/hour
  • Video inspection of sewer services - $225.00/hour
  • Clearing a blocked sewer - $225.00/hour
  • Thawing a private sewer line - $225.00/hour

For more information, email repair@aquatera.ca or call 780.882.7800.

After hours is in effect from 4:00 p.m. to 8:00 p.m. and overtime rates will be applied accordingly.

Line Trace

  • Wastewater line locates on private property - $225.00

As required on private property and any area or location to locate wastewater services only. 

Request a Locate 

Line locates are of no charge up until property line or where Aquatera infrastructure ends. 

Maintenance of Private Fire Hydrants

  • Annual Hydrant Service - $295.00/hydrant per year 
  • Hydrant Plus Services - $450.00/hydrant per year
  • Premium Hydrant Service - $795.00/hydrant per year

Each additional hydrant will be charged $85.00/year. 

Get more information about the Private Fire Hydrant program.