At Aquatera, we believe that great service begins with listening. Our customers are at the heart of everything we do, and your feedback plays a key role in helping us grow, adapt, and serve you better. That’s why we’ve launched our Engage. Share. Win. campaign - a fun and meaningful way to hear from you while giving back in a big way.
And leading the charge? Our favourite four-legged friend, River, Aquatera’s cheerful mascot and the face of this exciting new initiative!
Why It Matters
We know that not everyone interacts with us in the same way. While some of our customers regularly provide feedback, others may not have had the opportunity or felt like their voice would make a difference. With Engage. Share. Win., we want to change that.
This isn’t just about collecting responses — it’s about building stronger relationships, creating better services, and ensuring every voice counts.
Here’s How It Works
It's as simple as the name suggests:
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Engage by taking our short Customer Satisfaction Survey.
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Share your honest feedback.
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Win just by participating, you’ll be entered into a draw to have your Aquatera bill paid!
The Prizes
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Quarterly Prize: Each quarter, one lucky customer will receive their Aquatera bill free for one month, up to $150!
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Grand Prize: Once a year, one customer will win their bill free for an entire year, up to $1,800!
Note: Prizes apply to billing periods only and do not include outstanding balances.
Your Voice, Your Impact
Your feedback helps us understand what’s working, where we can improve, and what really matters to the communities we serve. It’s not just a survey, it’s your chance to help shape Aquatera’s services and priorities moving forward.
So whether you’ve got suggestions, compliments, or concerns - we want to hear it all.
Ready to Join River?
Take a moment to complete the survey and be part of something that benefits not just you, but the entire Aquatera community. River will be cheering you on every step of the way.
Together, we're Growing Healthy Communities one voice at a time.