Mandatory Water Meter Replacements for 2,300 Homes

June 5, 2017

GRANDE PRAIRIE – Over 2,000 homes in the City of Grande Prairie, County of Grande Prairie and the Town of Sexsmith are getting a new water meter this summer.

Neptune Technology Group has been contracted by Aquatera Utilities Inc. to replace the meters at no charge to customers. The replacement program, which is estimated to take about four months to complete, is now underway with 260 meters already installed.

“Water meters have a lifespan of about 20 years and then we can begin to notice issues with accuracy,” says Andrea Gallivan, Account Services Manager. “With new technology we’re able to ensure better leak detection and pinpoint when and how much water was lost by logging data over a 90 day period.”

All affected residents will receive an informational pamphlet in the mail detailing the process and how they can book their installation.

To ensure timelines are met Neptune has also started knocking on doors to speak with residents. All technicians will have photo identification on them.

Meter replacement appointments can be made to fit your schedule. The work typically takes 30 to 90 minutes to complete.

For more information, visit


Aquatera Utilities Inc. is the Grande Prairie region’s provider of water, wastewater and solid waste services. Its core purposes is helping grow healthy communities and aims to have the best people providing the best service for the best value. For more information:

Chelsea Lewis
Communications and Change Manager
Aquatera Utilities Inc.
P: 587.297.0692