June 4, 2019

GRANDE PRAIRIE – As water meters reach their expected lifespan, which is about 20 years, Aquatera replaces them, at no cost to the property owner. This summer 1500 customers throughout the City of Grande Prairie, County and Grande Prairie, Town of Sexsmith and Hamlet of Clairmont will see their water meters being replaced.

Aquatera will be replacing 200 meters, while Neptune Technology Group has been contracted to replace the remaining 1300 meters. The benefits of these meters include high-resolution low-flow leak detection, positive displacement ensuring more accurate readings and an impact-resistant register, just to name a few.

“Our meter exchange program ensures continued accuracy of your water bill and improved reading efficiencies,” says Andrea Gallivan, Account Services Manager. “This new technology allows us to monitor water usage remotely, detect intermittent and continuous leaks, and encourage water conservation.”

Aquatera will begin replacing meters in mid-June, while Neptune Technology Group’s start date is to be determined. All affected customers will receive a notice and informational pamphlet in the mail detailing the process and how they can book their installation.

For customers who will be receiving a meter replacement by Aquatera, appointments are available seven days a week between 8 a.m. and 6 p.m. To schedule an appointment customers can phone 780.357.6302, email meterexchange@aquatera.ca or visit www.aquatera.ca/meterexchange. The work typically takes 30 to 90 minutes to complete. All technicians will be in uniform and carry photo identification including their name and ID number.

To ensure timelines are met Aquatera representatives will begin contacting affected customers the second week of June to schedule appointments.

The upgrade of water meters is mandatory in accordance with the City of Grande Prairie Bylaw No. C-1365, County of Grande Prairie Bylaw No. 3070 and Town of Sexsmith Bylaw No. 938.

For more information please visit www.aquatera.ca/meterexchange.


Aquatera Utilities Inc. is the Grande Prairie region’s provider of water, wastewater and solid waste services. Its core purpose is helping grow healthy communities and aims to have the best people providing the best service for the best value.

Media Contact:
Sarah Martin, Public Relations and Communications Specialist
Aquatera Utilities Inc.
P: 780.830.5012
C: 867.445.6487