GRANDE PRAIRIE – Aquatera is inviting customers to make their voices heard through a new customer engagement campaign: Engage. Share. Win! This initiative aims to enhance the way Aquatera serves its customers by encouraging feedback through a short Customer Satisfaction Survey and rewarding participants with a chance to win their utility bill FREE for a month or even an entire year.

At the heart of the campaign is Aquatera’s beloved mascot, River, who is leading the charge and encouraging customers to get involved. The initiative reflects Aquatera’s commitment to strengthening relationships with customers and stakeholders by making engagement more meaningful, transparent, and accessible.

“This campaign is a fun and impactful way for our customers to tell us what’s working, where we can improve, and how we can continue to deliver on our promise of Growing Healthy Communities,” says Aquatera Chief Executive Officer, Vaughn Bend.

Through the Engage. Share. Win! campaign, all active Aquatera customers who complete the Customer Satisfaction Survey will be entered for a chance to win. Every quarter, one lucky customer will have their bill paid for a month, up to $150. Once a year, a grand prize winner will receive their utility bill free for an entire year, up to $1,800. Prizes apply to billing periods going forward and do not include any outstanding account balances.

“We’re excited to build a more interactive, customer-focussed experience,” adds Bend. “And with River as our campaign mascot, we’re sure this initiative will be both impactful and engaging.”

For more information and to complete the survey, visit https://www.aquatera.ca/transparency-growth/customer-engagement/engage-share-win.

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Aquatera Utilities is a municipally owned corporation headquartered in the Grande Prairie region and is a leading provider of water, wastewater, and solid waste services throughout Alberta. We play an integral role in growing healthy communities while supporting economic development in our service territories.

Media Contact:
Sarah Martin, Public Relations and Communications Specialist
Aquatera Utilities Inc.
P: 780.830.5012
C: 867.445.6487