As explained in Michael's book, The Jerk-Free Workplace, this presentation is more than just about shining a spotlight on jerk-like attitudes and behaviours that might lead to conflict and poor morale in your workplace.

It’s about the need for all your employees, regardless of their position or role, to step up, take responsibility, be accountable for their actions, and embrace the power they have as leaders to create a greater future for themselves and for your workplace.

This presentation celebrates the idea that everyone has the potential to step up as a leader. And if you want to create a happier, more collaborative and more innovative culture that drives outrageous results, you absolutely NEED to encourage all your employees to embrace a leadership mindset.

Presented by Michael Kerr, Workplace Culture Expert; Hall of Fame Speaker; Author.

This session will introduce students to ISL's innovative low-code/no-code 3D asset management application, a cutting-edge solution that creates virtual replicas of real-world infrastructure. Students will learn how to utilize the Asset Management Interface to unify, visualize and access facility data efficiently. The presentation will cover the principles of low-code/no-code development and how it empowers operators to manage assets with ease.

Presented by Garrett Scott of ISL Engineering and Land Services.

CEU's: 0.1

Backflow prevention devices are designed to protect potable water systems from hazards that may exist on connections to our distribution network. Examples of hazards are hospitals, industrial facilities, manufacturing facilities, boilers and yes - the homeowner.

To protect our systems, there are a variety of devices that have the ability to protect the distribution network, all of which have distinct purposes based on the hazard that exists.

In this session we will provide the basics of a backflow prevention program; learn about each device and their function and purpose; provide information on when each type of device should be used in various applications; learn about testing procedures and recommended frequency and disassemble, reassemble and learn the basics of testing devices.

Presented by Grant Dixon, AE, and Kelvin Brown, ATAP.

CEU's: 0.4

Lagoons are common for wastewater treatment in smaller-sized municipalities. Over time, lagoons accumulate sludge that must be cleaned out to maintain storage capacity, reduce odours and meet effluent compliance. The course content is focused on the treatment and reduction of biosolids and undesirable nutrients in wastewater lagoons. A case study approach will provide hands-on details and experience of implementing bioaugmentation products for significant improvements. As most if not all wastewater operators need to manage sludge accumulation from raw sewage, this provides real-life experience and results on how it might be able to apply to their situation.

Presented by Jonathan Lee, Acti-Zyme Products Ltd.

CEU's: 0.1

The course is a comprehensive course designed to equip participants with the essential skills and knowledge required to effectively utilize Cityworks, a leading software solution for public asset management, work order management, and GIS integration. This program is ideal for municipal employees, utility workers, and anyone involved in managing public infrastructure and services. Students will learn how to create work orders, inspections and service requests from the desktops and tablets; how to add assets to work orders; how to look up history through the map view; and how to review and customize map views.

Presented by Serena Labrecque, Aquatera Utilities Inc.

CEU's: 0.2

This interactive presentation offers an in-depth exploration of the theory, contractual obligations, and processes essential for successfully commissioning projects of any size. Operators and managers often bear the responsibility for overseeing the commissioning process, which involves coordinating efforts among engineers, contractors, owners, operators, and other stakeholders. By developing a consistent plan and approach, commissioning can transform from a stressful task into a collaborative effort that ensures the project meets its intended goals, ultimately delivering valuable services to the community.

The course will cover key aspects of project execution, including the development of a comprehensive commissioning plan, the contractual fundamentals of commissioning, and strategies for addressing issues when things go wrong. Attendees will gain practical insights into the dos and don’ts of the commissioning process, operator involvement, and real-world case studies of successful project commissioning.

Presented by Grant Dixon and Steve Justus, AE.

CEU's: 0.2

Today’s utility operators are able to maintain their wastewater pumping stations in the best operating conditions, to reduce their operating costs, to minimize environmental impacts and to keep downtime as little as possible when controlling wastewater pumping stations using an innovative monitoring and control platform that includes flexible hardware and updatable software that let them build exactly the system they need.

Using sophisticated electronics and intelligent software in a smart pump controller for wastewater pumping applications, results in installation, engineering and operation saving right from the start and unprecedented operational flexibility to changes over the lifetime duration of the pumping stations. Customer pain points, such as lower costs reduction, optimal operational functionality, emergency service call outs reduction, monitoring and reporting, connectivity, SCADA integration and logic customization can be achieved with a flexible and adaptable modular control system, the ultimate solution for trouble-free pumping.

Presented by Luc-Rejean Lepine, Xylem Canada.

CEU's: 0.1

This course is ideal for municipal water utility directors, operations managers, plant superintendents, and personnel involved in the management and oversight of water treatment and distribution systems. Attendees will gain valuable insights into the transformative benefits of digital electronic logbooks and how these tools can significantly enhance operational efficiency, compliance with regulations, and overall data management and analysis.

Participants will explore the limitations of traditional paper logbooks and the need for digital transformation within the water management sector. The course covers the features and functionalities of digital logbooks, providing a roadmap for their integration into existing water management systems. Attendees will also learn about the cost-saving benefits of digital logbooks, including increased accuracy in data recording and reporting. Case studies highlighting the positive impact of digital logbooks on municipal water operations will also be presented.

By the end of the course, participants will be equipped to make informed decisions regarding the adoption of digital electronic logbooks. They will recognize the long-term value and return on investment that these tools offer, positioning their operations at the forefront of water management technology.

Presented by Tim Kruse and Brian Wirbelauer, SUEZ Digital Solutions.

CEU's: 0.3

This course is designed to provide operators with the resources and methodologies needed to effectively reference and update asset information while in the field. Participants will learn how to access key resources such as engineering drawings, connection cards, and GIS mapping to support their work. The course also covers various data collection methods to ensure accurate asset updates in real-time. By the end of the program, operators will have a better understanding of how to access asset information in the field and gain practical knowledge of field data collection techniques, enhancing their ability to maintain accurate and up-to-date asset records.

Presented by Suraphel Fresenbet and Benjamin Dahl, Aquatera Utilities Inc.

CEU:'s: 0.1

This course provides an in-depth exploration of advanced techniques and case studies in wastewater treatment, focusing on two key areas: the use of rare earth coagulants for phosphorus removal and enhancing cold-weather ammonia removal in northern wastewater lagoons.

Participants will learn about the significant advantages of using rare earth coagulants in municipal and industrial treatment plants, including their effectiveness in reducing chemical sludge production during phosphorus removal. The course will delve into the chemical properties of rare earth coagulants, their application processes, and the environmental and operational benefits they offer.

Additionally, the course will cover innovative methods for improving ammonia removal in cold-weather conditions, with a spotlight on an in-situ, rope-type media system. A detailed case study of a full-scale demonstration project will illustrate the practical implementation and performance outcomes of this system in a northern wastewater lagoon. Participants will gain insights into the design, installation, and operational considerations necessary for optimizing ammonia removal under challenging climatic conditions.

Presented by Dalen Crouse, DWG Process Supply Ltd.

CEU's: 0.1

This session is designed to provide essential knowledge and practical skills for safely managing electrical hazards during excavation work. This course covers the basics of electricity, including understanding electrical hazards and the controls necessary to mitigate risks. Participants will learn about the sources of electrical hazards, particularly the potential dangers of short circuits during excavation.

The session also explores how to effectively use bonds and mats to control these hazards and protect operators. Emphasis will be placed on job planning, equipping operators with the tools needed to create an effective and safe work plan. Finally, the course will provide practical applications, helping attendees apply these principles in real-world scenarios to ensure safe and efficient operations.

Presented by John Hudson, DETAC Corporation.

CEU's: 0.6

Filter operators are well aware that after restarting a backwashed filter there is a period of elevated turbidity or particle counts. The duration of the elevated turbidity or particle counts is commonly known as the filter ripening period. The duration of the filter ripening period can vary from a few minutes to a few hours. Addressing, understanding and optimizing filter ripening is very important as, according to AWWA research, the filter ripening period can be responsible for more than 90% of particles passing through a filter during a filter run. This presentation will discuss the following:

• Why is there a turbidity or particle count spike when a filter is restarted after backwashing?
• Does the duration of the turbidity or particle count spike vary between water treatment plants?
• What can be done to shorten the duration of the ‘filter ripening’ period?
• What is Extended Terminal Subfluidization Wash (ETSW)?

Presented Brett Hambley, AWI.

CEU's: 0.1

This session provides participants with the knowledge and skills necessary to properly plan and execute an in-shore dredging project. Attendees will learn how to assess whether dredging is required, create an effective budget, and implement strategies to save money and reduce risks throughout the project. The session also covers essential techniques for monitoring the progress of dredging projects to ensure they meet the desired outcomes. By the end of the session, participants will be equipped with practical insights to successfully manage in-shore dredging projects from start to finish.

Presented by Andrew Ambrocichuk, Hydrasurvey Ltd.

CEU's: 0.1

This session covers WaterSMART's project aimed at identifying barriers that limit the rates of produced and flowback water recycling within Alberta's hydraulic fracturing industry. The project seeks to provide actionable recommendations that align with the Alberta Water Conservation Policy for Upstream Oil and Gas, which emphasizes the use of alternatives to high-quality non-saline water. Participants will gain an understanding of the current state of water recycling in hydraulic fracturing, explore the barriers that hinder higher recycling rates, and learn about strategies to reduce the industry's reliance on non-saline water. At the end of the session, attendees will be equipped with the knowledge to help enhance water recycling efforts in the sector.

Presented by Ricardo Nolazco and Steve Herman, WaterSMART Solutions Ltd.

CEU's: 0.1

In the water and wastewater industry, ensuring the reliability and efficiency of equipment and processes is paramount. This presentation explores the innovative use of data from electric actuators to enhance predictive maintenance strategies. Electric actuators generate vast amounts of operational data. Let's learn how to harness that data and predict potential failures and maintenance needs before they occur.

Presented by Michael Cowan, Spartan Controls.

CEU's: 0.1

This presentation will discuss the use of machine learning models to assist operators with coagulation optimization at drinking water treatment plants. An overview of coagulation and machine learning will be presented, followed by a case study of the evaluation and use of this technology at a drinking water treatment plant in Alberta. Attendees will gain an understanding of coagulation mechanisms, coagulation objectives in water treatment, machine learning methods, and how machine learning models can be successfully leveraged by operational staff to optimize treatment process.

Presented by Mike Boyce, Aquatera Utilities Inc. and Tyler Bennett, Coagtech Ltd.

CEU's: 0.1

Accidental acid splashes in industrial environments pose significant health risks, often resulting in severe chemical burns, long-term injuries, and costly workplace disruptions. While traditional water washing has been the standard for initial treatment, it has limitations in effectively neutralizing acids and preventing further tissue damage.

This session will explore the consequences of acid splashes, outlining the critical safety precautions necessary to mitigate these risks. We will also introduce Diphoterine, a unique amphoteric rinsing solution approved by Health Canada as a class 2a medical device. Unlike water, Diphoterine not only physically removes the chemical but also stops the chemical action of acids, preventing the progression of injury. Case studies will demonstrate how Diphoterine can reduce recovery time, minimize long-term health impacts, and lower costs associated with workplace injuries.

Attendees will gain a comprehensive understanding of the mechanisms of action of Diphoterine and how incorporating it into emergency protocols can significantly improve outcomes over traditional water washing.

Presented by Justin Pellerin of Levitt Safety.

CEU's: 0.1

Oxygen plays a pivotal role in maintaining and improving the quality of freshwater bodies. This workshop is designed to equip municipal water operators with a thorough understanding of oxygen dynamics in aquatic environments and practical strategies for managing and enhancing water quality. By the end of this workshop, participants will have a comprehensive understanding of oxygen's role in freshwater management, practical knowledge of advanced oxygenation technologies, and the skills to implement and monitor these solutions effectively. This knowledge will empower municipal water operators to enhance the quality and sustainability of their water bodies.

Presented by Dhaval Vaghasiya, ACC Water Solutions Inc. 

CEU's: 0.1

This course focuses on the critical issue of sulfide-induced sewer corrosion, which is a significant concern for sewage collection systems in urban environments. Participants will learn about the causes and impact of biogenic corrosion, primarily driven by hydrogen sulfide in sewage. The course will cover the processes of sulfide generation in sewer systems, the various levels of concrete corrosion caused by sulfide, and the potential risks such as structural collapse and odor nuisance. Attendees will also explore chemical-based sulfide control methodologies (CSCM) and other control strategies to mitigate the impact of hydrogen sulfide on infrastructure and public health. By the end of the course, participants will have a comprehensive understanding of sulfide-induced corrosion mechanisms, control techniques, and the best practices for managing these challenges in wastewater systems.

Presented by Olugbenga Ibikunle, Avodahtec.

CEU's: 0.1

Managing water loss in today’s water systems is a significant challenge for water system managers. This course explores the complexities of providing water at adequate pressures to meet varying customer demands and fire protection requirements, while also addressing the financial and regulatory pressures that require water managers to do more with less. Participants will learn about key strategies for reducing water loss, including pressure management and leak detection, which are essential for meeting operational goals.

The course will cover the concept of Non-Revenue Water (NRW), the importance of reducing it, and the four pillars of water loss reduction. Attendees will also gain insight into various leak detection and monitoring options and how to implement them to minimize water loss and system downtime. Additionally, the course will explore how pipe condition assessments help prioritize which pipes to replace and the role of District Meter Areas (DMA) or pressure zones in effective system management. The impact of pressure reduction on leakage and pipe bursts will also be discussed, along with different methods and equipment for managing pressure to enhance system efficiency and longevity.

By the end of the course, participants will have a comprehensive understanding of the techniques and strategies available to effectively manage water loss, reduce operational costs, and improve the sustainability of their water systems.

Presented by Jody Malo, CB Process Instrumentation and Control.

CEU's: 0.2

Trenchless pipe rehabilitation is commonly used to extend the life of municipal systems. Cured-in-place pipe (CIPP) is the most widely used technology. In most cases, gravity and storm sewers can be lined with CIPP to extend the infrastructure's life for at least another 50 years. This presentation will provide a background on the development of CIPP liners and techniques as well review the construction and manufacture of the CIPP liners. It also describes the installation process, including equipment and QA/QC. Liner design is discussed at a basic level. The presentation also highlights pressure pipe rehabilitation and the differences compared to gravity liners.

Presented by George Bontus and Kevan Howard, Insituform Technologies Ltd.

CEU's: 0.3

This workshop provides participants with a comprehensive understanding of process control and SCADA systems, which are essential to the operation of water and wastewater infrastructure. The course will start with a review of the basics of system construction, followed by an exploration of new technologies that are shaping the industry. Participants will engage in discussions on the various levels of the control system model and how each component contributes to system performance.

At the process level, the course will cover the basics of instrumentation theory, including the latest advancements such as bus communications at the instrument level and the increasing use of internet-connected instrumentation. The local control level will focus on the role of PLCs within SCADA systems, identifying obsolete controllers, assessing the risks of PLC failures, and understanding the requirements for a successful PLC upgrade. The communications media level will discuss the critical role of the communication system, the potential consequences of losing communication, and how to manage cybersecurity risks associated with these systems. Finally, at the supervisory control level, the course will examine how data is turned into actionable information that improves situational awareness for operators, and whether your software system keeps pace with evolving industry standards.

The workshop will be a dynamic learning experience, combining lectures, roundtable discussions, Q&A sessions, and live demonstrations. Participants will have the opportunity to interact with experts and peers, sharing insights and learning from a variety of perspectives. This course will help attendees deepen their understanding of process control and SCADA systems, equipping them with the knowledge to effectively navigate and optimize these systems in water and wastewater operations.

Presented by Zane Spencer and Dave Meindertsma, MPE - a division of Englobe.

CEU's: 0.3

Sludge densification has been gaining interest as a biological treatment process to increase biomass concentration and sludge settleability to increase the capacity of the secondary treatment train in BNR WWTPs. The inDENSE technology relies on selective wasting of sludge by constantly wasting the sludge with poor settling characteristics and retaining the well settling sludge.

The Gold Bar WWTP has recently constructed a full-scale application of the inDENSE technology on one of their 11 secondary treatment trains to improve sludge settleability at the plant, especially during periods of seasonal decreases in sludge settleability that is reflected in high sludge volume index (SVI) values. These low settleability periods result in reduction of secondary clarifiers treatment capacity reflected in higher sludge blankets and increased potential for higher effluent TSS concentration in the secondary effluent stream. Lower SVI values indicate a mixed liquor that settles fast, stays settled and thickens at the bottom of the clarifier thus allowing an increase of the solids loading rate and potentially the surface overflow rate to the secondary clarifiers without negatively impacting clarification performance, therefore creating conditions for potentially increasing flow and loadings to the bioreactor.

Stantec and EPCOR are currently conducting a technology validation to determine the secondary treatment capacity increase during the summer (warm wastewater) and winter (cold wastewater) when the process is intensified through the implementation of inDENSE technology. This presentation will review the first phase of testing during spring and summer months to review the impact of the inDENSE selective wasting on sludge settleability.

Presented by Luke Opyr, Stantec Consulting Ltd.

CEU's: 0.1

As water utilities face increasing challenges related to climate change, population growth, and aging infrastructure, Geographic Information System (GIS) technologies are playing a pivotal role in enhancing operational efficiency and decision-making. This session will explore the future of GIS innovations in the water utility sector, outlining the evolving landscape of GIS solutions and their potential to transform how utilities manage water distribution, monitor infrastructure health, and optimize resource allocation. Attendees will gain insights into emerging trends, such as real-time data integration, AI-driven analytics, the integration of IoT sensors, and 3D visualization and how these advancements can drive sustainability, improve service delivery, and reduce operational costs. The practical application of these technologies will be discussed, offering a roadmap for water utilities to effectively adopt and implement GIS solutions to meet the demands of the future.

Presented by Shayne Conway, Aquatera Utilities Inc.

CEU's: 0.2

Update from Alberta Environment and Protected Areas.

Presented by Christine Donovan and Tammy Elzinga, AEPA.

CEU's: 0.1

The presentation is aimed at showcasing a user-friendly, web-based tool and associated educational resources to assist drinking water providers and local decision makers in Alberta to understand and assess risks to their drinking water sources. The tool amalgamates publicly available data province-wide in a single interface, including land use, water quality, and water quantity, and allows assessment of current and future source water risks. The tool also includes the ability for data and analysis tools to be added over time.

The tool can be used to increase the efficiency of watershed management planning and reporting tasks, as many tasks are automated and datasets are readily available. THREATS includes a selection of summary functions that would otherwise require knowledge of GIS and data processing to perform. Some water and wastewater operators, as well as those involved in safety, might use the data or information compiled by the tool to save time or effort in their day-to-day operations. Additionally, participants may be able to provide data which could be added to the tool for their own or others’ use.

Finally, participants may be interested in the “partnership” aspect; as a central repository for data and information, the tool is relevant in enabling greater collaboration between drinking water providers and stakeholders. Use of the tool may also help ensure alignment with local priorities, statutory and non-statutory watershed management initiatives, and regional plans.

Presented by Alec Carrigy, Trevor Boston and Adam Norris, Alberta Water Council.

CEU's: 0.1

This course is designed for non-electrical workers and focuses on the essential knowledge required to work safely around electrical equipment. Participants will learn to identify common electrical hazards and gain the skills necessary to mitigate or eliminate the risks associated with electric shock and arc flash. The course emphasizes practical safety measures, equipping attendees with the tools and techniques needed to reduce electrical hazards in the workplace and ensure a safer working environment for all.

Presented by Kevin Zorniak, Magna IV Engineering.

CEU's: 0.2

This course provides an essential overview of the Incident Command System (ICS), a standardized, flexible framework used to manage emergency situations. Attendees will learn about the origins of ICS, including its development following the California wildfires in 1970, and how the lessons learned from these fires led to the creation of this critical system. The course will cover the basic principles of ICS and its widespread use today by various emergency responders, organizations, and agencies.

Participants will be introduced to the eight key positions within the ICS structure, along with the roles and responsibilities of each position. The course will also explore the seven essential steps for initiating an effective on-site emergency response, providing a solid foundation for managing and coordinating responses in both large and small-scale incidents. This course is ideal for anyone involved in emergency management, public safety, and disaster response.

Presented by Nancy Hessler, Aquatera Utilities Inc. 

CEU's: 0.1

In today’s interconnected world, managing risk is crucial for all professionals. With the growing reliance on computing, IT systems, and the internet, we are all exposed to the increasing risks associated with cybercrime. This course will explore the various cyber threats we face in our daily work and provide practical steps to protect ourselves and our organizations from these ever-evolving risks. Through a focused discussion on current cyber risks, attendees will learn effective strategies and tools to safeguard their digital presence and ensure a secure work environment.

Presented by Troy Thibert and Diane Dix, IT Partners.

CEU's: 0.1

This course is designed to provide students with a comprehensive understanding of due diligence in the workplace, focusing on the responsibilities of workers, supervisors, and employers. Participants will learn about the legal duties and obligations that apply to all levels of the workforce, ensuring they understand how to act in compliance with health and safety regulations. Key topics include the Internal Responsibility System (IRS), health and safety responsibilities, the importance of standards, policies, and procedures, and the need for proper monitoring, enforcement, and reporting. Students will also explore the essential role of workplace inspections and the steps required to ensure a safe working environment.

Presented by David Hare, Aquatera Utilities Inc.

CEU's: 0.1

Compost facilities must be carefully planned to avoid common pitfalls that have historically occurred. Proponents of a compost facility will need to identify suitable locations that are socially acceptable and technically suitable. Operational issues including odours, vectors, and other nuisances should be considered in the siting of facilities and in the selection of appropriate technology. Economics must also be considered.

Technology selection can be dependent on site location and intended feedstocks. There is a wide variety of compost technologies including in-vessel system, aerated static pile systems, or turned windrows. Small yard waste compost facilities may use simple turned windrows, while facilities accepting large quantities of food waste or biosolids, may require systems that operate with a high level of control of aeration and additional odour controls.

This presentation will highlight typical issues with composting that need to be addressed in siting, design, and operation plans. It will also provide a brief overview of various compost technologies for small and large scale composting operation.

Presented by Jim Lapp, SWANA.

This course introduces an advanced automated solution for Surface Emissions Monitoring (SEM) using Unmanned Aerial Systems (UAS). Participants will learn how this innovative system enhances the identification of leak sources in terrestrial applications, improving safety and operational efficiency. The course will also cover the use of analytics to increase gas collection and boost site revenue. Attendees will gain background knowledge on various emissions monitoring technologies, including a detailed evaluation of their advantages and disadvantages. Additionally, the course will discuss the new rules proposed by Environment and Climate Change Canada in June 2024, which include adopting the US EPA method and UAS referred to as OTM-51 for SEM.

Presented by Arthur Mohr, Sniffer Robotics.

This course is designed to increase awareness among solid waste and emergency management personnel about the importance of planning for debris management in the aftermath of a disaster. It will focus on the critical need for pre-disaster planning through the development of debris management plans and highlight how solid waste personnel integrate into an incident command structure. The course will also explore the differences in waste removal, processing, and disposal during a disaster compared to everyday operations, ensuring that participants understand how to manage these situations effectively.

Intended for landfill staff, emergency management personnel, municipal officials, and anyone involved in emergency planning and disaster recovery, this course provides the knowledge necessary to contribute to disaster response and recovery efforts. Participants will learn how to characterize and quantify disaster debris, manage temporary debris sites, and understand the health and safety considerations involved in debris management. Additionally, the course will cover financing and contracting for debris management, as well as the important role of communication and working with volunteers.

By the end of the course, attendees will be equipped with practical knowledge and tools to plan and manage debris effectively in the event of a disaster.

Presented by Jim Lapp, Tracey Boutiler, Tom Moore, Joe Angevine and Sarah Keith, SWANA.

*Note: This course is 1.5 days and will run February 5 (full day) and 6 (half day - morning).

This workshop provides a complete introduction to AI with a focus on deep fakes, blending theoretical insights with practical experience. Participants will explore how AI generates lifelike synthetic media, engage in ethical debates and explore a few tools in simple ways. As we continue to live in a world with more and more technology, it is our responsibility to have a working knowledge of common platforms and software and their benefits and risks for use. Attendees will engage in discussions on the ethical implications of AI in water management and explore several AI tools and platforms relevant to the industry.

As technology continues to evolve, understanding the benefits and risks associated with AI in water and wastewater operations becomes increasingly important. This workshop is ideal for water utility professionals, engineers, and anyone interested in leveraging AI to enhance water management practices.

Participants will leave with a solid foundation in AI applications for water operations, equipped with critical thinking skills to navigate the future of water and wastewater management.

Presented by Jessica Schultz, San Roberto International School.

CEU's: 0.3

In today’s rapidly evolving workplace, teamwork is more crucial than ever. The emergence of the “I” generation has shifted group dynamics, where self-direction and individual priorities sometimes clash with collective goals. This course addresses the new challenges of team building and equips participants with the skills needed to navigate modern group dynamics effectively. Attendees will explore updated approaches to team facilitation, learn how to foster collaboration, and understand how to create a high-performing team capable of meeting the demands of today’s “do more with less” environment. By the end of the course, participants will be empowered to lead teams that are adaptable, innovative, and better equipped to achieve success together.

Presented by Brenda Robinson, The Robcan Group.

CEU's: 0.1

This course is designed to equip participants with the essential communication skills required to effectively navigate and resolve conflicts in both personal and professional environments. By blending theoretical knowledge with practical exercises and real-world scenarios, participants will learn how to manage challenging conversations and transform conflicts into opportunities for collaboration and mutual understanding. This course is ideal for managers, team leaders, and anyone seeking to enhance their conflict resolution abilities, fostering a more harmonious and productive environment.

Participants will gain an understanding of the nature of conflict, develop strategies for reducing tension and promoting constructive dialogue, enhance active listening and nonverbal communication skills, and explore collaborative problem-solving techniques. The course also emphasizes managing emotions and maintaining professionalism during difficult conversations.

By the end of the course, attendees will be able to recognize different types of conflict, apply effective communication techniques, manage emotions, and conduct difficult conversations with confidence. They will also learn to resolve conflicts in ways that contribute to a positive team dynamic and overall workplace morale.

Presented by Charlotte Glenn, Elevation HR.

CEU's: 0.3

In today’s fast-paced world, managing multiple responsibilities can often feel overwhelming. Effective time management is essential for balancing work, personal life, and other commitments while reducing stress and increasing productivity. This course is designed to help individuals master time management techniques, enabling them to prioritize tasks, meet deadlines, and achieve their goals without burning out.

Through proven strategies, practical exercises, and time-tested techniques, participants will learn how to organize their day, set achievable goals, and manage their time more efficiently. Whether you are juggling multiple tasks or simply looking to make better use of your time, this course provides the tools needed to lead a more organized, fulfilling, and productive life.

By the end of the course, participants will understand the principles of effective time management and how it contributes to personal and professional success. They will be able to prioritize tasks, set clear goals, and minimize distractions, all while overcoming procrastination. Additionally, each participant will create a personalized time management plan aligned with their unique responsibilities and objectives, helping them achieve a healthier work-life balance and increased productivity.

Presented by Charlotte Glenn, Elevation HR.

CEU's: 0.3

This training session is all about building more effective and productive relationships in the workplace. Everything DiSC® is an assessment-based learning experience that deepens self-awareness, inspires appreciation of others, and fosters effective collaboration in the workplace. Participants receive personalized insights that deepen their understanding of self and others, making workplace interactions more enjoyable and effective. The result is a more engaged and collaborative workforce that can spark meaningful culture improvement in your organization.

*Note: This course requires attendees to complete an assessment to particiate in this session. To participate, attendees must register by January 24, 2025 and complete the assessment by January 31, 2025.

Presented by Danielle Hessler, Two Twelve Consulting.

CEU's: 0.4

Great leaders don’t just manage—they inspire, connect, and create a sense of belonging within their communities. This dynamic workshop is designed for individuals looking to elevate their leadership skills to foster a more engaged, positive, supportive, and thriving community. In this interactive experience, participants will explore strategies for building trust, encouraging collaboration, and creating an inclusive environment that empowers every member. They will explore what they value, different leadership models and explore their own leadership styles.

This workshop will provide practical tools and insights to help you cultivate a culture of engagement, purpose, and shared success. Perfect for leaders and aspiring leaders who are passionate about making a lasting impact!

Presented by Jessica Schultz, San Roberto International School.

CEU's: 0.3

In today's fast-paced work world, everyone can benefit from improved strategies for managing multiple and changing priorities. This course will guide participants through the process of setting S.M.A.R.T. goals, measuring goal progress, and determining and sharing priorities. Attendees will learn how to manage priorities within teams, optimize their use of time for the best results, and effectively communicate goals and priorities. By the end of the course, participants will be equipped with practical tools and techniques to enhance productivity and achieve their objectives more efficiently.

Presented by Brenda Robinson, The Robcan Group.

CEU's: 0.1

Vision is critical at every level of an organization. Vision takes in consideration where we’ve been and provides clarity and direction for where we want to go. In order for any organization to be firing on all cylinders, all team members must understand and see themselves personally connected to the overarching mission of the company, and as leaders, have the necessary skills to energize a team to focus, work together and deliver extraordinary results.

Leaders throughout the organization can learn to create and cast vision for their particular team (connected to the company wide goals) as well as inspire and motivate them to come together. A managerial approach will only receive and execute vision, maintain and control the immediate outcomes of their department. Real change and culture changes when leaders focus on the long term view vs. managers who only see short term results.

As a leader, you can have great ideas, a ton of passion, confidence and drive, but it will fall short of maximum impact without vision. Without it, leaders don’t feel prepared for the future, can miss opportunities, feel scattered with priorities and waste a lot of money, time and talent. 

In this session, attendees will explore:

• The difference between mission and vision
• Writing a vision script
• Discussing insightful questions that will challenge attendees to think about the future
• How to create a vision for your team, products and what impact they desire

Presented by Kim Westlund, Kim Westlund Inc.

CEU's: 0.2

This course is designed to inform participants about the progress made in water management, infrastructure improvements, environmental sustainability, and community engagement. It is ideal for water utility officials, stakeholders, and community members interested in understanding the current state and future direction of the City of Grande Prairie as it relates to the water utility.

Presented by the City of Grande Prairie.

CEU's: 0.1

Join the County of Grande Prairie for an engaging panel discussion highlighting practical strategies to manage utilities, enhance safety, and support sustainable community growth. This session will explore how the County is tackling the unique challenges of rural infrastructure while prioritizing reliability, efficiency, and community well-being.

The session opens with remarks from Reeve Bob Marshall, providing an overview of the County’s recent achievements and goals for 2025. A panel of County leaders will discuss key topics, including:

• Improving water and wastewater systems in rural communities to ensure dependable services.
• Enhancing public safety with targeted crime prevention initiatives and programs.
• Addressing wildfire risks through advanced firefighting measures and FireSmart principles.

Attendees will gain actionable insights into how municipalities can effectively address infrastructure needs and safety concerns to better serve their communities. The session concludes with a Q&A, offering attendees the chance to engage directly with the panelists

Whether you’re a utility professional or community leader, this session offers valuable takeaways for addressing today’s challenges and planning for the future.

Presented by Bob Marshall, Jordan Tidey, Corinne James, Trevor Grant, Dalen Peterson, County of Grande Prairie.

CEU's: 0.1

This course is designed to inform participants about the progress made in water management, infrastructure improvements, environmental sustainability, and community engagement. It is ideal for water utility officials, stakeholders, and community members interested in understanding the current state and future direction of the Town of Sexsmith as it relates to the water utility.

Presented by the Town of Sexsmith.

CEU's: 0.1

This course is designed to inform participants about the progress made in water management, infrastructure improvements, environmental sustainability, and community engagement. It is ideal for water utility officials, stakeholders, and community members interested in understanding the current state and future direction of the Town of Wembley as it relates to the water utility.

Presented by the Town of Wembley.

CEU's: 0.1