In May, Aquatera conducted a residential and commercial customer satisfaction survey to determine our Net Promote Score (NPS). This is calculated by subtracting the percentage of Dissatisfied customers (scoring 1-6) from the percentage of Satisfied customers (scoring 8-10).
400 respondents were recruited randomly by telephone, including 300 residential customers and 100 commercial customers. Check out the results summary below or view the detailed results. (PPT)