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Customer Satisfaction

In May, Aquatera conducted a residential and commercial customer satisfaction survey to determine our Net Promote Score (NPS). This is calculated by subtracting the percentage of Dissatisfied customers (scoring 1-6) from the percentage of Satisfied customers (scoring 8-10).

400 respondents were recruited randomly by telephone, including 300 residential customers and 100 commercial customers. Check out the results summary below or view the detailed results. (PPT)