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Aquatera

Customer Satisfaction

Drought Response and Water Conservation

As a result of below average precipitation and reduced snowpack, the Grande Prairie region is currently facing drought conditions and potential water restrictions. Your cooperation in using water wisely and conserving where possible will help maintain sufficient supply through these conditions.

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In May 2018, Aquatera conducted a residential and commercial customer satisfaction survey to determine our Net Promote Score (NPS). This is calculated by subtracting the percentage of Dissatisfied customers (scoring 1-6) from the percentage of Satisfied customers (scoring 8-10).

400 respondents were recruited randomly by telephone, including 300 residential customers and 100 commercial customers. Check out the results summary below or view the detailed results. (PPT)