Emergency: 780.882.7800

Service Connections and Disconnections

If you are looking to open, close or transfer an existing account to a new address, please CLICK HERE.

Over the last year, Aquatera has made a significant investment to streamline our service connection process, making it easier to apply for a service connection, disconnection or meter installation. This allows us to serve you better by bringing greater efficiency and accurate, detailed information in a timely manner. 

Learn more about our improved process, frequently asked questions, and apply for your service connection, disconnection or meter installation

Aquatera will respond to requests for service within three business days to understand the service request and schedule the required work. Aquatera requests notice at least two weeks in advance.

Our Infrastructure Charge Applications are still available in PDF format: