June 7, 2018

Aquatera Gearing Up for Water Meter Exchange Program

GRANDE PRAIRIE – As water meters reach their expected lifespan, which is about 20 years, Aquatera replaces them, at no cost to the property owner. This summer 1750 customers throughout the City of Grande Prairie, County and Grande Prairie, Town of Sexsmith and Hamlet of Clairmont will see their water meters being replaced.

Aquatera has contracted Neptune Technology Group to replace meters due to age and required upgrades. The benefits of these meters include high-resolution low-flow leak detection, positive displacement ensuring more accurate readings and an impact-resistant register, just to name a few.

“Water meters have a lifespan of up to 20 years and need to be replaced,” says Andrea Gallivan, Account Services Manager. “Our meter exchange program ensures continued accuracy of your water bill and improved reading efficiencies.”

 “In addition, with new technology we’re able to ensure better leak detection and pinpoint how much water was lost, and when, by logging data over a 90-day period. Detecting leaks early can potentially save customers hundreds of dollars.”

All affected customers will receive an informational pamphlet in the mail detailing the process and how they can book their installation.

Meter replacement appointments can be made to fit customer’s schedules. The call centre is open Monday to Thursday, 6am to 6pm and Friday, 6am to 4pm. Appointments are available Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. The work typically takes 30 to 90 minutes to complete. 

To ensure timelines are met Neptune representatives will begin knocking on doors the second week of June to speak with affected customers. All technicians will have photo identification on them. 

The upgrade of water meters is mandatory in accordance with the City of Grande Prairie Bylaw No. C-1365, County of Grande Prairie Bylaw No. 3070 and Town of Sexsmith Bylaw No. 938.

For more information please visit or contact our Account Services team at


Aquatera Utilities Inc. is the Grande Prairie region’s provider of water, wastewater and solid waste services. Its core purpose is helping grow healthy communities and aims to have the best people providing the best service for the best value.

Media contact:
Chelsea Lewis
Communication and Change Manager
Aquatera Utilities Inc.
P: 587-297-0692
C: 587.297.5039