At Aquatera, we recognize that some of our utility account customers may be experiencing financial hardships as a result of COVID-19. To ensure our utility account customers are supported during this time, Aquatera is offering flexible payment options through our Payment Deferral Program.
From March 30 to June 30, 2020, Aquatera’s utility account customers can defer some or all account payments accrued in this time frame, with no interest or penalties. Balances unpaid prior to March 30 can also be deferred. During this period, no accounts will be shut off.
After June 30, deferred payments will be dispersed equally over the following six months on monthly utility bills, with no interest. Customers will see the first deferred payment added to their July utility bill You can see how this works by viewing THIS GRAPHIC or THIS VIDEO.
If an account is cancelled, customers will be required to pay the outstanding balance upon cancellation.
To apply for the Payment Deferral Program, please fill out the form below. If you require more information about our essential services during this time, learn more here.
As your essential service provider, we're here to help and we have a VIDEO MESSAGE for you on behalf of Aquatera.