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Meter Replacement Program

Quality – this is one of Aquatera’s Core Values. Our goal is to ensure that we provide all our customers with quality products and services. One way we are doing this is through the Water Meter Replacement Program.

Did you know that the average lifespan of a water meter is 20 years? This means that 1500 customers throughout the City of Grande Prairie will see their water meters being replaced by our contractor, Neptune Technology Group.

Neptune Technology Group will begin replacing meters in mid-August. All affected customers will receive a notice and informational pamphlet in the mail detailing the process and how they can book their replacement.

Meter replacement appointments can be made to fit customer’s schedules. The call centre is open Monday to Thursday, 6 a.m. to 6 p.m. and Friday, 6 a.m. to 4 p.m. Appointments are available Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m. The work typically takes 30 to 90 minutes to complete.

If you receive a notice that your water meter needs to be replaced, please schedule your appointment online or phone 1.800.667.4387.

For more information check out the METER REPLACEMENT PROGRAM BROCHURE and these FREQUENTLY ASKED QUESTIONS.