Why wasn't my garbage picked up?
It could be for a couple of reasons. If you had it out on time (before 7 a.m. on your collection day) it may have just been missed. Please contact us at firstname.lastname@example.org or by calling 780.538.0452.
There may be a number of other reasons it wasn’t collected. We are unable to collect carts if there are any objects – like vehicles, snowbanks, recycling or cardboard – within a meter of your cart, or if your cart was overflowing with garbage. If either of these was the case, it should have been tagged with a reason for non-collection.
Why wasn't my recycling collected?
If you had it out on time (before 7 a.m. on your collection day) it may have just been missed. Please contact us at email@example.com or by calling 780.538.0452.
Other reasons for non-collection may be that your blue bags were tagged as having contaminated items within them, or items we do not accept at the curb, such as glass or Styrofoam.
What does contaminated recycling mean?
Any materials contaminated with food waste or grease cannot be recycled and should be disposed of in the garbage.
Some of these items include pizza boxes, donut boxes or containers where food particles or grease can soak into containers. These items would be considered contaminated and not fit for recycling.
Please ensure that all waste is clean and dry before putting it out for curbside collection. Items accepted in blue bags include paper, hard plastics labelled #1-7, clean tin food cans such as soup cans, tissue boxes etc.
Where can I recycle Styrofoam?
You can bring hard Styrofoam pieces to our Eco Centre, located at 10431 - 96 Avenue.
Why can't I recycle glass?
Unfortunately, we no longer accept glass at any of our facilities or at the curb. If you’d like more information about why, we have a blog post to explain the change.
My property is vacant, why do I still have to pay for garbage collection and curbside recycling?
Where can I buy bag tags?
If you have more bagged garbage than will fit in your landfill cart, the additional bags need a Bag Tag sticker attached to be eligible for curbside collection. Bag Tag's for extra garbage can be purchased at the following locations for $3.00.
- Aquatera Landfill
- Aquatera Head Office
- Freson Brothers (North and South)
- Safeway (North and South)
How do I set up a Landfill account?
You can set up a Landfill account right here on our website.