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FAQs

Why wasn't my garbage picked up?

It could be for a couple of reasons. If you had it out on time (before 7 a.m. on your collection day) it may have just been missed. Please contact us at solidwaste@aquatera.ca or by calling 780.538.0452. 

There may be a number of other reasons it wasn’t collected. We are unable to collect carts if there are any objects – like vehicles, snowbanks, recycling or cardboard – within a meter of your cart, or if your cart was overflowing with garbage. If either of these was the case, it should have been tagged with a reason for non-collection. 

Why wasn't my recycling collected?

If you had it out on time (before 7 a.m. on your collection day) it may have just been missed.  Please contact us at solidwaste@aquatera.ca or by calling 780.538.0452. 

Other reasons for non-collection may be that your blue bags were tagged as having contaminated items within them, or items we do not accept at the curb, such as glass or Styrofoam. 

Why can I mix my recycling at the curb but not at the Eco Centre?

Curbside recycling doesn't require materials to be separated by paper, plastic, metal and cardboard as they are processed in a Materials Recovery Facility (MRF) that separates them out. A MRF is a specialized plant that receives, separates and prepares recyclable materials for marketing to end-user manufacturers. We moved to single stream recycling at curbside to make it easier for our customers to recycle.

Eco Centre recycling does require materials to be separated in the marked blue bins as each material type is separated and bulked in Grande Prairie, then sent to different processing facilities that do not have a MRF.  Aquatera labels the bins in order for customers to easily find what bin each type of recyclables should be placed in. Recycling can be hard so always ask before you place if you are unsure.

If you have any questions, the Eco Centre attendants are happy to help or you can email us at solidwaste@aquatera.ca, send us a message on Facebook, use the LiveChat feature on our website or call us at 780.538.0452.

What does contaminated recycling mean?

Any materials contaminated with food waste or grease cannot be recycled and should be disposed of in the garbage.

Some of these items include pizza boxes, donut boxes or containers where food particles or grease can soak into containers.  These items would be considered contaminated and not fit for recycling.

Please ensure that all waste is clean and dry before putting it out for curbside collection. Items accepted in blue bags include paper, hard plastics labelled #1-7, clean tin food cans such as soup cans, tissue boxes etc.

Where can I recycle Styrofoam?

You can bring hard Styrofoam pieces to our Eco Centre, located at 10431 - 96 Avenue. 

My property is vacant, why do I still have to pay for garbage collection and curbside recycling?

It is mandated by the City of Grande Prairie bylaw. On our end, it would be very complex to complete collections if we had to check which properties were not paying for service. 

Where can I buy bag tags?

If you have more bagged garbage than will fit in your landfill cart, the additional bags need a Bag Tag sticker attached to be eligible for curbside collection.  Bag Tag's for extra garbage can be purchased at the following locations for $3.00.

  • Aquatera Landfill 
  • Aquatera Head Office
  • Freson Brothers (North and South)
  • Safeway (North and South)