Payment Options
Pre-authorized Payment Plan
The amount due on your Aquatera Utility Bill will be withdrawn from your bank account on the "Current Charge Due Date". You are welcome to apply for this service at any time. Contact Aquatera's Customer Service Representative at 780.538.0340 for more information.
Find Out More Information Regarding Our Pre-authorized Plan
Pay by Phone
Contact Aquatera's Customer Service Representatives at 780.538.0340. Please have ready the following information:
- Your Aquatera account number
- Visa or Mastercard number and expiry date
- Amount of payment
Your Financial Institution
You can pay your Aquatera Utility Bill at most financial institutions in Canada (over the counter/thru banking machine).
You can pay your utility bill through your financial institutions telephone/internet banking services. If using telephone/internet banking services, we usually receive payments withing 48 hours.
Payments made directly at a bank are not received automatically by Aquatera. This process can take up to ten days for Aquatera to receive payment. If payment is made on or close to the due date of the billing, please call one of our Customer Service Representatives.
Pay by Mail
To ensure that your payment is processed correctly please include the remittance stub when mailing your payment. If your account is in arrears and you are mailing your payment, please phone us at 780.538.0340 to avoid collection notices being mailed to your address.
Pay at Customer Billing (11101 - 104 Avenue)
You can make a payment on your account at Aquatera's Customer Service Department. Hours of operation are from 8:30 a.m. to 4:30 p.m. Monday to Friday.
For more information email .(JavaScript must be enabled to view this email address) or call 780. 538.0340