Aquatera Values & Principles

In addition to these principles, we commit to the following values, which will guide our day-to-day operations and our interactions with our customers, partners, suppliers and with each other.

Accountability means:

       We will take responsibility for our actions

       We will acknowledge and build upon successes and learn from mistakes

       We will practice confidentiality

       We will express a willingness to learn and accept help

Communication means:

       We will listen to understand

       We will contribute openly and honestly

       We will ensure customers are aware of our services and the benefits of our initiatives

       We will elicit new ideas and value the input and opinions of our staff

Flexibility means:

       We will adapt to changing circumstances

       We will do what needs to be done

Integrity means:

       We will honour our commitments

       We will do the right thing in addition to doing things right

       We will provide consistent, reliable products and services on time

Quality means:

       We will strive to do the job right the first time

       We will demonstrate pride in our work

       We will always meet our standards

       We will work and deliver our products and services safely

Respect means:

       We will value each other’s differences and opinions

       We will treat each other with courtesy

       We will treat others the way they want to be treated

Teamwork means:

       We will help and support each other

       We will work together to achieve our common goals

       We will recognize that everyone’s skills and abilities contribute to the competency

and success of the team

All Aquatera employees endorse and commit to exemplifying the following principles which have been established by our Board. These principles will guide our actions and ensure our success. Aquatera will:

Be an exemplary employer

       We will strive for the highest levels of workplace safety and employee satisfaction

       We  will continually acknowledge that employees are our greatest strength and asset

       We will encourage best performance through;

•   fair compensation,
•    regular evaluation,
•    meaningful reward and recognition and,
•   supporting continuous learning and personal growth opportunities

       We will ensure our principles and values are practiced by everyone throughout our organization

Model environmental stewardship

       We will provide clean, safe drinking water

       We will protect, conserve and manage our water supply both now and for the future

       We will collect and treat wastewater carefully & efficiently and return it to the environment responsibly

       We will minimize the environmental impact of our services

       We will provide more opportunities for reducing, reusing and recycling and educate consumers about available services

       We will always meet and strive to exceed environmental standards

Provide first class customer service

       We will strive to understand and appreciate our customer’s concerns, needs and expectations

       We will resolve service requests in a courteous and timely manner

       We are enabled to resolve customer requests expediently

Ensure an appropriate balance between profitability and affordability

       We will work within our means, using resources efficiently

       We will conduct our business in a planned, proactive manner

       We will provide service value; a fair price for a quality product

       We will be a sustainable company providing a reasonable return to our shareholders

Innovate and lead in the development of best practices

       We will identify and adopt best practices where it makes sense

       We will explore  and implement new methods and technology to attain better outcomes 

       We will pursue complimentary and strategic alliances with others

Aggressively expand markets within the bounds of a sound business   approach

       We will pursue new business opportunities and expand in areas where it makes good sense to do so

       We will assess and capitalize on our strengths

       We will establish priorities to control our future growth

       We will actively promote our services throughout Northwestern Alberta